Shipping & Returns

SHIPPING & RETURNS

Shipping Information 

Valve Warehouse Australia proudly ships our products to our customers nationwide, please find our shipping information below: 

  • Shipping cost: Flat rate $9.95 (incl. tax) Express Shipping, FREE Express shipping for any orders over $100 
  • Shipping methods:  Same day order dispatch up to 3pm, express delivery 
  • Shipping estimation within Australia
 Estimated Delivery Days Carriers 
New South Wales  1-3 business days  DHL/Australia Post/Star Track 
Victoria  1-2 business days DHL/Australia Post/Star Track  
Queensland  2-3 business days  DHL/Australia Post/Star Track  
Western Australia  3-4 business days DHL/Australia Post/Star Track  
South Australia  3-4 business days  DHL/Australia Post/Star Track  
Tasmania  3-4 business days  DHL/Australia Post/Star Track  

Returns

All stocked items from Valve Warehouse Australia are able to be returned if you have ordered the wrong item or ordered by mistake. To return your items please contact us via phone or email to discuss your options.

Domestic and International returns are happily accepted within 30 days of receiving the order providing goods are still in brand new condition and in original packaging. Please ensure returned items are packaged appropriately to prevent damage during transit.

Shipping of returned items will need to be paid by the customer unless the return is due to a mistake by Valve Warehouse Australia or is a warranty return.

Once the item has been received by Valve Warehouse Australia we will process the refund or credit to the customers chosen payment method at no charge.

For any enquiries, quotes or general information, please don’t hesitate to get in touch by visiting our “CONTACT US” page!